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I’m Roger Dooley, and I am delighted to have today’s guest back again on the podcast for the first time in video format. To learn more, go to /Friction, or just visit the book seller of your choice. Richard Claimer said, “Reading Friction will arm any manager with a mental can of WD40.”

Dr Robert Cialdini described the book as, “Blinding insight,” and Nobel winner Dr. Roger’s new book, Friction, is published by McGraw Hill and is now available at Amazon, Barnes & Noble, and bookstores everywhere. Every episode shows you how to improve your business with advice based on science or data. Welcome to Brainfluence, where author and international keynote speaker Roger Dooley has weekly conversations with thought leaders and world class experts. If you enjoy the show, please drop by iTunes and leave a review while you are feeling the love! Reviews help others discover this podcast and I greatly appreciate them! Listen in: Learn how to communicate effectively and convey friendliness through email, Zoom, and webinars with author of CAN YOU HEAR ME? #zoom #communications #webinars Click To Tweet Listen in to learn how to keep energy up and employees/colleagues engaged, how to make a video call visually pleasing, and more. In this episode, Nick shares the biggest mistakes he is seeing companies make during their virtual communications, as well as how to portray your friendliness through the written word-without facial expressions. Nick’s latest book, Can You Hear Me?, is a guide to communicating effectively in a virtual world, via email, Zoom, webinars, and any other medium that makes emotions and meaning harder to convey.

He has been commissioned by Fortune 50 companies to write for CEOs and presidents alike. Nick Morgan is one of America’s top communication speakers, theorists, and coaches.